1. Shipping
Shipping Area: Our products only ship to the United States.
Processing Time: Orders are usually processed within 1–2 business days (excluding weekends and holidays).
Shipping Methods & Time: We offer standard shipping options. Delivery times vary by location but typically range from 3–4 business days.
International Orders: Customs duties or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
2. Returns & Exchanges
Eligibility: We accept returns or exchanges within 7 days of delivery, provided items are unused, unworn, and in their original packaging.
Non-Returnable Items: For hygiene and safety reasons, certain jewelry items such as earrings may not be eligible for return unless defective.
Process: To initiate a return, please contact our customer service team at [support@gleamloop.com] with your order number and reason for return.
Refunds: Once we receive and inspect the returned item, refunds will be issued to your original payment method within 15 business days.
Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or a full refund.
4. Contact Us
For questions about shipping, returns, or exchanges, please contact:
Email: [support@gleamloop.com].